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Returns, Refunds and Exchanges

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This returns policy applies to any purchase made directly via the BooHQ website.

Exchange and Refund Policy Terms and Conditions

BooHQ is happy to exchange or refund your items on presentation of a valid receipt.

Refunds or exchanges will be given only if the product is unused or faulty.

Goods must be returned within 30 days of purchase or receipt (whichever is the later) and be in perfect condition in their original packaging.

Your right to exchange faulty/damaged items has a return period greater than 30 days per your statutory rights.

We will refund to your original payment method.

Gift cards are not refundable.

UK Returns by post

To return or exchange items ordered online, please complete the following:

Please indicate whether your preferred option is to receive a Refund or to request a Replacement.
Repack the item (in its original packaging, if applicable) along with the Dispatch Note.

Our returns address is below and you can print a copy of the address to use as a label.
Returns address:

BooHQ: Returns
26, Chorlton Villas,
105 Hardy Lane,
M21 8DN

Please note:
For the return of high-value goods, we recommend that you use a recorded delivery service, as we cannot be responsible for non-delivery of returned items.